You may request a refund or resend if lost in transit.

You may return most new, unopened items within 7 days of delivery for a full refund or Exchange. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If items were visibly damaged on receiving it, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area

Open receiving the proof of item, we will work quickly to provide an adequate resolution for you.

If the tracking status shows that the parcel is being returned to due to delivery failure, incorrect address etc. We can arrange a redelivery.

Please be advised that warranties are established by the manufacturer and must be handled directly with the supplier. However, we’re more than happy to facilitate communication on behalf of our customers.

You may also receive a refund if you decide to cancel an order within 24hrs of making a payment.

For all customer service enquiries, please email us at
[email protected] or Live Chat.