SHIPPING INFORMATION
Most frequent questions and answers
Dispatch Time: Your item is typically dispatched within 2-4 business days before it is shipped. This allows us time to prepare your order for shipment. Please note that this timeframe does not include the actual shipping time.
Tracking Numbers: Tracking numbers are usually available within 24-48 hours. Since we ship from overseas OEM manufacturers and vendors, there may be a delay in receiving the tracking number for certain items. This is because we need time to obtain the tracking information from our suppliers. Rest assured, we will provide you with the tracking number as soon as it becomes available.
Order Cancellation: Once your order has been shipped between warehouses, we are unable to process any cancellations. Once in transit, the items cannot be canceled. We kindly ask you to review your order carefully before it is dispatched to avoid any inconvenience.
Sourcing and Delivery Process: To ensure competitive prices, the majority of our items are sourced directly from overseas OEM/ODM manufacturers. We work with major warehouses located in HQ ASIA and the USA. Once your order is ready, it will be delivered to your doorstep through a reliable courier service.
Standard Shipping and PAXI: For deliveries to regional and outlying towns, we utilize the standard shipping option. In such cases, your package will be delivered via PAXI, which is a local Pep store closest to your location. We cover the associated fees, ensuring a convenient and cost-effective shipping experience.
SA-Customs: Please be advised that your shipment will go through South African customs (SA-Customs). We take care of the customs fees on your behalf, so you won’t have to worry about paying them. This is part of our commitment to providing you with a hassle-free shopping experience.
Buffalo Standard: 10-18 Business Days
Aramex: 10-15 Business Days
FedEx: 5-9 Business Days
DHL Express: 3-7 Business Days
Remote Expedited Shipping Time: 10-12 Business Days
Please note that all shipping options can be influenced by Customs delays or any other uncontrollable reasons etc
COUNTRY SHIPPING METHOD ESTIMATED DAYS
Australia YanWen Express 10-12 Business Days
ePacket 10-20 Business Days
4PX 5-10 Business Days
DHL 3-7 Business Days
United States YanWen Express 10-12 Business Days
ePacket 10-20 Business Days
USPS 5-10 Business Days
4PX 5-10 Business Days
DHL Express 3-7 Business Days
United Kingdom Royal Mail 5-8 Business Days
ePacket 10-20 Business Days
DHL Express 3-7 Business Days
Canada YanWen Express 10-12 Business Days
ePacket 10-20 Business Days
DHL Express 3-7 Business Days
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider or you may login to your account and follow
live progress updates.
Tracking Numbers are usually available within 24-48 hours during processing times or once the item is shipped. We ship from our overseas OEM/ODM Manufacturers [Direct Factories] and vendors so there is often a delay in receiving tracking# for certain ones.
Shipping Information
Most frequent questions and answers
Estimated time for item dispatch 2-5 Business days before shipment time. We ship from our overseas OEM Manufacturers and vendors so there is often a delay in receiving tracking# for certain items. Please also be advised that orders cannot be cancelled once shipped between warehouses.
Most of our items are sourced from our Overseas OEM/ODM Manufacturers to keep our prices low and competitive with major Warehouses based in (HQ ASIA & USA) and then delivered via courier directly to your door. Deliveries to regional and outlaying towns via smart saver shipping option will be delivered via PAXI (local pep store closest to you.)
Please note that all shipping options can be influenced by Customs delays or any other uncontrollable reasons etc.
We pay these fees so you don’t have to! [SA-Customs]
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider or you may login to your account and follow
live progress updates.
Tracking Numbers are usually available within 24-48 hours during processing times or once the item is shipped. We ship from our overseas OEM/ODM Manufacturers [Direct Factories] and vendors so there is often a delay in receiving tracking# for certain ones.